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© 2023 by Ann Simon. Proudly created with Wix.com

Thank you for shopping with us!

We will only ship to the address that you submit through the checkout process. Please ensure that it is 100% accurate prior to checking out. Items that are returned to us due to insufficient or incorrect address will incur a re-ship fee.While items will frequently be shipped sooner, please allow up to 4 business days for items to ship after payment and 2-4 weeks for custom orders and pre-sale purchases unless otherwise stated in the item listing or order confirmation. All custom sales are final.
 

Return & Exchange Policy

Should an item arrive damaged please email a photo to coughlansii@yahoo.com Please retain all packaging for your photo.

Returns are happily accepted within 7 days of receipt for a refund. From 7-30 days after receipt returns are accepted for store credit only. Returns/refunds/exchanges cannot be processed after 30 days of receipt. Shoes, Wigs, Jewelry and Clothing may not be exchanged after wear. Custom/monogrammed items are considered final sale. Earrings are non-returnable for sanitary reasons.  Items discounted more than 40% are considered final sale.

FINAL SALE items cannot be returned for credit or refund. No exceptions. 

Grab Bags are offered at extreme discounts and are considered final sale items. 

Customers returning/exchanging greater than 15 products a month will be subject to a 20% restocking fee.

RETURN SPECIFICS:

If you change your mind about an item, our Return Policy makes it easy.

All eligible items* must be returned with original tags attached in sellable condition. Returns received within 7 days of when you receive your item(s) will be eligible for a refund. After 7 days returns or exchanges are eligible for a store credit up to 30 days. If a COUGHLAN'S Points Code was used in the order a return is eligible for store credit only.

*Ineligible items include: FINAL SALE (or items marked down 40% or more), grab bags, mystery mailers, monogrammed/personalized products, earrings, and gift cards.

Return Policy:

  • Within 7 days of receipt, with the tags attached by mail or in store: Receive a refund to the original form of payment

  • From 8-30 days after receipt, with the tags attached by mail or in store: Receive a store credit for the purchase price send your item with tracking to: Coughlan's Irish Imports, 2508 W Norway Drive, Mequon, WI 53092

  • In Store: Return your online or in store purchase to our Palm Beach Gardens, FL location

  • Exchanges: Items with tags attached and in unused condition can be exchanged within 30 days of receipt both by mail or in store. Exchanges are subject to a 1-7 day processing time.

  • Without tags attached, or with visible wear (this includes deodorant marks): Items may not be returned or exchanged

  • All gift card purchases are final. Gift cards and store credits cannot be returned, exchanged or redeemed for cash (unless required by state law), and cannot be replaced if lost or stolen

  • Restocking Fee: Customers returning/exchanging greater then 15 products a month will be subject to a 20% restocking fee. Local pickup orders must be picked up within 30 days or order will be cancelled and subject to a 20% restocking fee.

  • Holiday Return Policy: All eligible gift purchases after 12/1 may be exchanged or returned for store credit until 1/31.

  • FINAL SALE items cannot be returned for credit or refund. No exceptions. 

Any questions -  please email us at coughlansii@yahoo.com

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